Sorting out life's legal issues

Craybeck Law Solicitors

A trusted and friendly solicitors situated in Benfleet, Essex with capacity to support clients in the Home Counties.

We go the extra mile in offering professional legal advice and services, providing the support you need, when it matters the most.

Statement about BBC series

Craybeck Law has been featured in a highly misleading and inaccurate way in a BBC Radio series in December 2024 looking at lasting powers of attorney.

 We believe that we provide a high quality, understanding and empathetic service to our clients and fully refute any insinuation by the BBC to the contrary.

The firm has clear processes and procedures to ensure we uphold the highest standards while working with clients in challenging circumstances.  If a client is unhappy with our services, we have a clearly advertised complaints procedure and would encourage them to raise any issues or concerns with us so that we can address these with them. Any clients with questions or concerns due to the inaccurate media coverage should contact us immediately.

As you probably know if you are reading this, we provide services to vulnerable individuals that have been let down by a stretched care and social services system – an ongoing societal problem that impacts many people around the country and is well documented.

We were asked to comment on client matters which, as a regulated law firm, the Solicitors Regulation Authority’s Codes of Conduct (as well as our obligations under the UK General Data Protection Regulation) prevent us from discussing without informed client consent. We raised multiple issues with Sue Mitchell of the BBC over the way the issue of client consent and confidentiality was initially completely ignored and then incoherently and inadequately addressed in the creation of this series and never received a satisfactory response.

Those of you familiar with the case in which Cliff Richard was awarded very significant damages against the BBC for breaching his privacy rights will appreciate that this is not the first time that the BBC has sought to prioritise its own interests over the rights of others.

We also asked the BBC to clearly set out what, if any, allegations they are making about our firm. They did not do so. Indeed, the questions and deadlines put to us by Sue Mitchell betrayed a complete lack of understanding of our regulatory obligations or the processes and procedures relevant to the issues raised.

For these reasons, we were unable to fully refute the current insinuations or respond to a large number of the questions that the BBC has put to us about specific clients and, more generally, questions which relate to matters of the most private and sensitive nature. 

We know that you rely on us to protect your confidential information and in this instance we have done so despite the fact that this limits our ability to protect our own reputations and livelihoods. Looking after our clients' best interests will remain at the heart of everything we do. In the meantime, what we can say is that much of what has been put to us is inaccurate and is based on second or third hand hearsay.

Contact us for a free consultation

What our clients think of us